Payment information
We accept the following methods of payment: 

Credit cards:
For orders with a total value up to € 2.000 we accept Visa, Master Card, American Express, Diners and PayPal. 
Fill in the required on-line form. Your credit card will be charged when your order is shipped. No disclosure of your credit card data will be allowed to any external organizations. Our secure server safely handles the transfer of your credit card data. You will be charged in Euros. Your bank will directly calculate the equivalent in your local currency. 

Bank Transfer:
For orders with a total value over € 2.000,00 we ask for a Bank transfer in advance to: 

Company: ITALCAFFE’ S.P.A. 
Bank name: Crédit Agricole Carispezia S.p.A.
Bank address: Via Manzoni 1, 19020 Ceparana (Sp), Italy 
IBAN: IT59T0603049700000046306028 

After the payment receipt of the amount due we'll send You an E-mail confirming the shipping of Your order and the delivery time. Contact us for specific quotations. 

Dropshipping available for all resellers
Dropshipping is a type of retailing where the retailer does not keep goods in stock, but instead passes the customer's order and shipment details to the manufacturer, who then dispatches the goods to the customer directly. 
The retailer makes their profit on the difference between the wholesale and retail price. 
Some retailers may still keep "show" items on display in stores, so that customers can inspect or try an item similar to those that they can purchase. 

The final customer will only receive the Courier delivery note, while our invoice and prices will be sent to your address. 

Duties and Taxes
Deliveries within the EU to private customers: 
In compliance with the current e-commerce legislation deliveries to private customers include the Italian VAT. 

Deliveries within the EU but outside Italy to professional customers (B2B). 
If you are a corporate or professional customer and you have a valid VAT number, we invite you to register and get your customized price list. You save 20% of Italian VAT. (Italian taxes) 

Deliveries outside the EU:
Italcaffeshop.com is not responsible for any tax duties or taxes imposed by any countries other than Italy. Please contact your local customs office to ask about the duty rate. 

Customers outside the EU do not pay the Italian VAT (Value added taxes = 20% of total order value).

All shipments are performed by Express courier with delivery within 5-7 working days in most countries around the world. 

Payment securety
The Secure Socket Layer (or SSL) secures our Italcaffeshop.com Website. If Your browser supports SSL, all confidential information (personal data, credit card details etc.) is encrypted during transmissions. 

Return and Refund
In accordance with the provision of Italian Legislative Decree no. 21 dated February 21, 2014, Italcaffè S.p.A. grants you the Right of Withdrawal. 
You can exercise this right within and not later than 14 (fourteen) working days from the date of receipt of the goods, under loss of the right itself. 

How to exercise the Right of Withdrawal
You must send a registered letter with acknowledge of receipt within the above mentioned term. 
Alternatively and always within the same term, you can also send a fax or an e-mail. In this case, however, you must confirm the cancellation of the order by sending a registered letter with acknowledge of receipt within the next 48 hours. 
The address where you must sent the registered letters or the fax or the e-mail is the following: 
Italcaffè S.p.A. 
Via Galileo Galilei, 18 
19020 Ceparana (La Spezia) 
Telefax + 0187 933740 
E-mail [email protected] 

The goods must be returned, in their original condition, within and not later than 14 (fourteen) working days from the date you received them (mentioned in the delivery note copy given to you together with the goods themselves) to the following address: 
Italcaffè S.p.A. 
Via Galileo Galilei, 18 
19020 Ceparana (La Spezia) 

The goods must be returned, in accordance with the above mentioned procedure, BY CARRIAGE AND INSURANCE PARCEL PAID. Parcels returned by any other way will be refused. 
According the mentioned Italian Legislative Decree, Italcaffè S.p.A. will refund you, within the term of law, the sum paid to buy the goods less the sum paid as shipping costs and duties when required. 

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